Google FRP

Factory Reset Protection (FRP), could be a security feature on robot devices with robot OS Version five.1 (Lollipop) and better. The FRP provides an inbuilt security feature you're able to use that protects your device and data, as well as screen locks and knowledge encryptions. The FRP is enabled mechanically once a Google account has been registered on the device and can be disabled if the Google account is off from the device before the works knowledge Reset. Once the FRP has been activated, it'll stop the use of your device when a works knowledge Reset in an associate untrusted atmosphere. this implies if your device has been works Reset in the other method than Settings > General Management > Reset > works knowledge Reset, the FRP Lock is going to be enabled.

When activity a works knowledge Reset, all settings ar came back to the works default settings and every one personal knowledge is erased, as well as files and downloaded apps. If the Google FRP is enabled, you may get to enter your Google account credentials before you'll be able to do a works reset on the device.

If your device has been lost or purloined, associated has been worked knowledge Reset in an untrusted atmosphere, this may trigger the FRP lock.

What do I want to grasp regarding FRP?

If you would like to reset your device to works default settings in an associated untrusted atmosphere, make sure that you recognize your Google account login credentials as you may like it to log in once you have got reset your device. If you would like to reset your device to works default settings, however, do not bear in mind your Google account credentials, you'll be able to activate one in every of the following:

• Check your Google account settings and reset your arcanum via the device or at web.google.com 
• If you have got reset your arcanum, it will take 24-72 hours for the arcanum reset to synchronize with all devices registered to the account. 
• If you enter this arcanum incorrectly on the device, the period of time restarts once more for an additional 24-72 hours to synchronize along with your registered device.

If you already reset your device, however, do not bear in mind your Google username and/or arcanum, the device can not be used. If this can be the case, please action the following:

• If you recognize your Google account username however cannot bear in mind the arcanum, you'll be able to reset your arcanum on the device, or at www.google.com. It will take 24-72 hours for a brand new arcanum to synchronize with all registered devices. attempt to work into your device with the new arcanum when the instructed timeframe.
• If you can't bear in mind any of your Google account data, and therefore the FRP Lock has been triggered, visit one in every of our Authorised Service Centres to receive skilled help. Please make sure that you have got your Proof of Purchase to point out proof of possession of your device.

If you would like to reset your device to works default settings, make sure that you recognize your Google account login credentials as you may like it to log in once you have got reset your device

For steps on the way to disable this feature see the way to disable Google works Reset Protection

 You can download the user manual from our Manuals & Downloads page. For all different queries or any technical help, please decision Samsung client Care on 0800 726 786 or Live Chat with our Technical Team online, services are open twenty-four hours, 7 days.